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Sweet revenge

by Dennis Howlett on March 12, 2010

Courtesy of of Thomas Finn

Given how badly some companies treat employees, (and they all claim the contrary – right?) I’m surprised we don’t see more of this kind of thing.

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Google Apps Marketplace: ready for prime time?

March 11, 2010

Is Google Apps Marketplace ready for prime time or is this another example of Google’s perennial beta program?
Google Apps Marketplace opened yesterday to great fanfare. At one point I was receiving around 10 emails an hour informing me of new services being added into the platform. Naturally, the first place I looked was in the [...]

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Put on your sunglasses: Brightbook

March 11, 2010

Yesterday I received an email asking me to look at Brightbook. I haven’t and I won’t. Check the image above from the website. Fortunately I have spectacles that darken in sunlight but even that wasn’t enough to prevent me from wanting to close the link almost the moment I saw the site. Its appearance has [...]

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RightNow’s CSA – a game changer?

March 9, 2010

RightNow’s CSA announcement from last week could be a game changer for SaaS and on-premise providers alike. The above video sets out my thinking behind last week’s Customer Service Agreement (CSA) announcement by the company. At the time, I wrote a short analysis over at ZDNet. The above video is a presentation put into the [...]

 
icon for podpress  RightNow - CSA: Play Now | Play in Popup | Download (21)
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Define your success by understanding what clients REALLY want

March 9, 2010

Rick Telberg’s CPA Trendlines has a survey that should get any professional thinking. Entitled: How Do Business Owners Define Success? It draws inspiration from a recent business owners’ survey. Rick says:
Accountants often define success in terms of revenue, net income, or maybe client service. But the Enterprise Council on Small Business surprisingly found that “satisfaction” [...]

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Struggling with understanding the cloud?

March 9, 2010

Do you struggle to understand cloud computing? You’re not alone.
So much has been written about what The Cloud is…or is not, that discussing the topic seems like picking at a festering wound. Occasionally something comes along that does a terrific job at puncturing the vendors’ earnest desire to score definitional points. This post from Alsbridge [...]

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The new dork

March 8, 2010

The new generation of entrepreneurs have much to teach us ‘older’ types about the business of doing business in the 21st century. This is a superb example which, as Mike McDerment, CEO of Freshbooks said:
Marketing done right
…to which I’d add – inventive as well.
If we take this as a proxy for the way the next [...]

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The New Polymath

March 7, 2010

The New Polymath, Vinnie Mirchandani’s first book, is due for release sometime around June. The book is a journey through some of the most amazing innovations in the world today. Regular readers will know that Vinnie and I are good friends separated by around 4,600 miles of (mostly) Atlantic Ocean. Stat freaks will know I’ve referenced [...]

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Pearl sticks its claws into IRIS

March 4, 2010

Pearl has developed an integration to IRIS. It had to happen and it is an important landmark. I’ve long felt that the battleground among SaaS accounting providers will be fought on two fronts: directly with customers, which is already happening, and by the extent to which the providers can either give the professional what they [...]

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