Stuart hits the jackpot

by admin on March 7, 2006

in Innovation,Marketing

I’d temporarily lost the URL for Stuart Jones’ blog so I did a Google search on ‘Business Matters blog.’ Guess what? He’s right up there as THE top search item. Or rather the Westmorland Gazette feature that publicised his new site location. So then I hopped over to Stuart’s site. Faaaaark me! The man’s got a result with HMRC: Here’s the full story – (hope you don’t mind me pinching the whole thing Stuart but it really is a good story :)

On Valentine’s Day, we were asked to deal with a tax inquiry, which started in May 2004. The client, 18 months after the investigation started, still didn’t know how much tax he would have to pay.

It is interesting to note that our new client had taken more than three months to decide whether or not to change accountants.

Last Thursday, less than three weeks after we had started to act, we were able to tell our new client the full extent of his tax liabilities.

Based on his previous accountants figures, he would have had to pay more than £11,000 in tax, interest and penalties. We have managed to reduce this to just under £6,000, a saving of more than £5,000.

The moral of this story is as Australian.biz states on its web site “There is no reason why you should be loyal to your existing accountants, particularly if the firm is not performing”.

I have a different perspective. The moral of the story is: When you do something genuinely good – tell people – better still, get your client to do it.

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Sounds like a checklist that should be on every professional's lips.

That sounds like a posting for your site Stuart.

Thank you Dennis your kind comments.

The really strange thing is, we were just doing our job. That, however, is the important issue, because too many people don't do their job. They usually tell you they are and how well they are doing it but in actual fact, they're not doing enough.

In our profession I accept that it is difficult for the man in the street to know whether or not his accountant is helping him or hindering him. I have my own views on how to tell namely:

Has he changed what he does for you over the last 10/20/30/40 years?
Does he constantly extend his knowledge by attending courses and reading etc?
Does he pass on his new knowledge to you?
Does he use technology fully?
Does he encourage you to use technology fully?
Does he contact you ' out of the blue ' other than with a surprise bill?

I would be interested in other people's views.

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