Stefan is outraged at BTs service explanation when he had an outtage:
We don’t not know what happened (!), BUT we are sorry. And nobody can come to see you until Thursday.
Draw crumbs of comfort from the fact you got a response! Telefonica bounces customers back and forward between general enquiries and the service departments we need until someone decides that delivering service is actually the job they’re paid to perform.
Brendan Harrex at Verasage suggests:
The purpose of a business is to create value for its customers.
Value is customer dependent and subjective, and lies outside of the organisation
If you’re a customer of Big Business or a monopoly, dream on.
Technorati Tags: customer support, Telefonica sucks
