- A customer is the most important visitor on our premises.
- He is not dependent on us. We are dependent on him.
- He is not an interruption in our work – he is the purpose of it.
- We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.
Hat tip to Vinnie for creating the link
Do ‘we’ as a profession get this simple message?
If you visit the links then you’ll understand why this gets filed under ethics.
Technorati Tags: customer support, ethics
