Woeful customer service with a silver lining

by admin on January 30, 2007

Life on a Shirt has a horrific Microsoft support story. The learning provides a fascinating insight on how customer service AND product innovation might benefit from a change of approach. Recommended.

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  • http://www.lifeonashirt.com Jana Eggers

    Hi, Dennis, thanks for spreading my story in the hopes that it helps all of us improve our customer service and prouct innovation by putting the focus on the customer problem. :-) , Jana

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