August 2007

Facebook groups force change at HSBC

August 31, 2007 Innovation

A BBC TV report noted that pressure on HSBC by Facebook groups has forced a change in terms. There are a number of Facebook groups critical of HSBC charging practices, especially those relating to students. On one group entitled: HSBC are f*****g over their graduate customers, members make the following charge:For all the other people graduating this year who have run up an overdraft with HSBC thinking it would be interest free for 3 years post-graduation….and are now going to be charged 9.9% without being informed by HSBCAccording to the BBC, HSBC caved on after more than 5,000 people wrote negative comments. Facebook is a walled garden. According to some, it is AOL revista. Others think it has little or no business relevance. I’ve said it before but it is worth repeating. Facebook may not be the platform that business uses as a way of developing online communities but it is a metaphor for what might happen in the next stage of web 2.0 evolution.

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Who said this?

August 31, 2007 General

The FT has these quotes:”It is ridiculous to suggest that business does not pay its fair share of tax,” “Businesses are using the capital allowances and deductions that government has put in place to stimulate investment, create jobs and build economic stability. These are not loopholes – these are properly policed business reliefs.”…corporation tax was only one of a number of taxes paid by businesses, including business rates levied by local councils and national insurance contributions.If you said any of the Big Four you’d be wrong. None other than UK government officials and HMRC. Which begs the question – who is setting policy?Lead into this post courtesy of Stuart Jones whose Compare and Contrast makes thoughtful reading.

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Developing knowledge-based client relationships

August 30, 2007 Innovation

Ross Dawson kindly sent me a copy of his book: Developing knowledge-based client relationships. This was a direct response to some of the assertions I have been making on this topic. If you don’t know the book, I recommend it goes on your must read list. Written for the 21st century professional services firm and already in its second edition, the book is packed with gems that had me going ‘yep, yep, yep’ at every turn.

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CODA's got a blog: Finance Reinvented

August 29, 2007 General

With no fanfare but the simple gesture of a link, I discovered that CODA has a blog, Finance Reinvented. It’s been going a couple of weeks and looks like an adjunct to the company’s marketing effort. I don’t mind as long as I learn something along the way. The named authors are marketing director Dave Turner and CE Jeremy Roche. I hope they’re able to keep up the effort. And fix the non-working comment system.

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Knowledge is power, especially when in client hands

August 29, 2007 General

I received this email from a client: My main problem however is that they’re not proactive enough – ie. I’m always chasing them, even for big things like my Corp tax figures – which I only got yesterday when the payment is due on Friday!… One side note – my friend uses XXX (and I almost switched to the before speaking to them) and he thinks they’re a useless as ZZZ! You can’t win, can you?Don’t tell them I said this: they’re pretty much all as bad as each other – they’re used to not competing on service because they have a ‘knowledge is power’ thing going on and they know their clients are at a disadvantage.This is my response to the client:I’m sorry to hear your advisor is acting in this manner. In an age where automation should be second nature, there is no excuse for this cavalier attitude to service…. Clients are becoming more knowledgeable as the kinds of information accountants routinely think are proprietary are rapidly becoming commoditized. The profession has had an easy time of it but I suspect the winds of change are blowing. The professional of tomorrow will not survive unless it matches your expectations, Should you need a recommendation, then I am more than happy to assist.

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I must be nuts

August 29, 2007 General

I seem to be the only one who thinks that Robert Scoble is onto something when he talks about how business search could be so much better through the melding of services like Mahalo, Facebook and Techmeme. It seems he’s stirred up a hornet’s nest among the search engine optimization crowd. They miss the point altogether and seem far more intent on defending their position than looking to see where Robert’s argument holds merit. That’s the blogosphere for you.I spoke to Robert about this in the context of what matters to business people…. He also agrees that humans don’t scale – the premise upon which Mahalo’s human built directory operates…. What matters is that someone is out there thinking about how search can be weaved into the fabric of emerging social networks. This is exactly the way services should be developed for business because, like any other relationship, we reach out to the people we trust. If they’re creating content that might be useful we’ll search their stuff first.

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Can you trust Google?

August 29, 2007 General

I’ve written a series of ZDNet posts where I question the extent to which I can trust Google with my data, especially in Google Apps Enterprise edition (GAPE.) For those that don’t know, GAPE is Google’s nascent attempt to provide an alternative to Microsoft Office but hosted in the Internet cloud. I like the idea and have enjoyed using Google Docs and Spreadsheets. There are a number of crazy inconsistencies included in the terms of service. My colleague Josh Greebaum thinks Google is ‘evil,’ I think they’re incompetent at setting up terms that business can both understand and digest. Many people give Google a free pass on most things – I’ve no idea why. If Microsoft offered similar terms, the world and his dog would be screaming at them. Time to redress the balance.

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Business KPI video

August 29, 2007 General

If this sort of thing floats your boat then I recorded a quick instructional video for SAP’s BPX Business KPI wiki…. I like the idea of building out the Business KPIs as a community effort so that on the long term, there is consistency in what they mean. My initial experience with the wiki was not so great and that was because navigation was not as I expected it…. In this case, rather than using kyte.tv’s otherwise excellent publishing tool, I cobbled this together using iMovieHD, an application that comes with the MacBook Pro. This allows me to use video clips, screenshots and voice in a brain dead easy to use package. Again, there was a bit of a learning curve but I suppose the whole thing took less than 30 minutes, including screengrabs, arranging them on the iMovie HD palette, recording the intro video and the voice over. I can see this kind of multi-media experience becoming the norm for quick access training…. Disclosure: SAP is not a client but it does cover my TE when they stage events to which I need to travel.

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Cloud cuckoo land

August 26, 2007 Asides

I could add a lot more but it seems pointless. And in any event there is a cap on 2,000 characters.

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