Ross Dawson kindly sent me a copy of his book: Developing Knowledge-Based Client Relationships. This was a direct response to some of the assertions I have been making on this topic. If you don’t know the book, I recommend it goes on your must read list. It is packed full of examples, presents a coherent set of arguments and provides a framework for action.
Written for the 21st century professional services firm and already in its second edition, the book is packed with gems that had me going ‘yep, yep, yep’ at every turn. The thing that jumped out at me is the extent to which the legal profession seems to be miles ahead of accountants in thinking about how knowledge is shared among colleagues and clients. I suspect this may in part be due to the hiving off of consulting groups in the post Enron fallout. This is something that could easily be changed.
Thanks Ross – I’m likely to need buy a copy as mine is heavily dog eared.
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