Sometimes I see something and think: “It’s obvious, why didn’t I think of that?” That’s what happened today when I saw The Point. I’ve no idea how I stumbled upon it. Some random person probably threw me a link.
The Point acts as a focus for anything from customer complaints, employee concerns and citizen advocacy. The idea is that anyone can create a campaign and provided it has enough people signing on, ie reaches a tipping point, then the problem has a better chance of getting resolved.
Now I know where to go when the telcos and airlines tick me off. In the meantime, Wal-Mart is a target. I bet Stuart Jones could make good use of this. But what if people started using this kind of thing to have a crack at the profession? Scary stuff eh?
