Earlier this evening I received an alert about an explanation of what FreeAgent offers the freelancer as written by Andy Stewart. Here are some selected highlights but how about this to whet the appetite:
Every month I receive a bank statement in the post for my company’s bank account. I download an electronic version from my bank (5 minutes), upload it to FreeAgent (2 minutes), and explain any transactions whose nature FreeAgent can’t infer from previous statements (10 minutes).
In quarter of an hour I have an up to date, fully explained bank account history. I drop my accountant an email to let her know. She can log in at her convenience to check the, er, accounting things, and correct any mistakes. Note I don’t have to fill in a byzantine Excel spreadsheet. That’s such a blessing, I’ll say it again:
I don’t have to copy and paste my business’s transactions into my accountant’s spreadsheet.
She simply logs into my FreeAgent account and looks at the numbers I look at.
or this…
FreeAgent makes me look good. My financial information is always right up to date, accurate and smartly presented. It makes me look professional to my accountant. And since my accountant’s firm sometimes refers its clients to each other, I increase my chances of new business.
I’ve never heard of Andy before today and as I said on a Twitter message – no, he wasn’t bribed. What is particularly gratifying is that Steve Mann, who is a truly creative and smart marketer at SAP said this, again on Twitter:
@dahowlett he’s in love
@dahowlett very nice PR. BTW I like the multilevel marketing offer. R u sure no favors traded hands?
Who says Twitter is a time waster or that having others talk about you is purely an ego thing? When customers like what you do enough that they write spontaneously about your service then you know you’re getting something right. Of course the converse is true. Screw up and the first you’ll know is likely to be in a blog post. That’s why we use GetSatisfaction. It keeps us honest and open to suggestion. More than ever, I’m convinced this is the way of the customer service future.
