Comments on: Relationship building http://www.accmanpro.com/2008/06/02/relationship-building/ Thu, 09 Feb 2012 10:01:51 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Dennis Howlett http://www.accmanpro.com/2008/06/02/relationship-building/comment-page-1/#comment-4854 Dennis Howlett Mon, 02 Jun 2008 11:56:11 +0000 http://www.accmanpro.com/?p=3081#comment-4854 Cranking up the fee by 25% usually gets their attention as well. Cranking up the fee by 25% usually gets their attention as well.

]]> By: Emily Coltman http://www.accmanpro.com/2008/06/02/relationship-building/comment-page-1/#comment-4853 Emily Coltman Mon, 02 Jun 2008 11:54:02 +0000 http://www.accmanpro.com/?p=3081#comment-4853 Thanks for that link, Dennis. I've read the article and as well as the two points you mentioned, the "Kick out underperforming clients" paragraph winked at me. If accounts seniors have to spend hours correcting the same mistakes for the same clients, year after year after year, they will get extremely cheesed off. And will probably vote with their feet in the end. So instead of losing bad clients, the practice will lose good staff. Daft, huh? I think that firms should do their utmost, for 2-3 years perhaps, to get clients doing their books properly. And if after due time and due warnings, the clients are still bringing in incomplete or garbage records - for everyone's sake, wave them goodbye. M Thanks for that link, Dennis. I've read the article and as well as the two points you mentioned, the "Kick out underperforming clients" paragraph winked at me.

If accounts seniors have to spend hours correcting the same mistakes for the same clients, year after year after year, they will get extremely cheesed off. And will probably vote with their feet in the end.

So instead of losing bad clients, the practice will lose good staff. Daft, huh?

I think that firms should do their utmost, for 2-3 years perhaps, to get clients doing their books properly. And if after due time and due warnings, the clients are still bringing in incomplete or garbage records – for everyone's sake, wave them goodbye.

M

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