For those who like to have laughs at Microsoft’s expense, this set of posts should provide a few giggles. As usual, my favourite takes come from my Irregular colleagues:
Of course, Bill Gates does not get the service he deserves even 5 years later.(Actually to be more precise 5 years, 5 months, 8 days later).
If he had called the help desk like the process says, the ticket would have been logged and escalated and resolved years ago.
The thing I love about this, aside from the man bites dog routine, is the fact that Bill Gates gets an urge to do something new in Windows and uses the product like a consumer would (except he can get immediate attention from support). Good for him. Of course he’s right about the usability… too bad he can’t switch to a Mac.
Michael Krigsman points to this PDF which shows some of the follow-up email correspondence – you’d think after the CEO /Chairman rants so explicitely, they rush to find a solution. Instead, what we find is fingerpointing, politics, total corporate inertia. That’s what kills (formerly great) organizations.
Over on IT Counts (login required), sponsored by Microsoft, I see a poll is showing that 43.3% of respondent have no plans to install Microsoft Office 2007 and that only 22.68% have made the transition. Makes you wonder why. Perhaps we have (a part of) the answer.
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