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If you care

by Dennis Howlett on July 7, 2008

Thomas Otter is nuts. He plans to ride the Alps in August with a bunch of his mates for a week. I do hope they have emergency services to hand. But…it’s in a very good cause. This is why you should care:

  • Justgiving is a safe way to give towards worthy causes that handles all the asscociated tax issues on your (clients?) behalf.
  • Letting clients know that you care about stuff beyond pure business is good business. It means you are demonstrably human. People want to deal with people – not machines.
  • Justgiving is a great example of how the new technologies can reach beyond the obvious, consumer ’stuff’ to help others less fortunate than ourselves. That suggests to me that there is huge utility in this kind of ’stuff.’

In all seriousness: I hope Thomas achieves his goal. The pain he will be putting himself is as nothing compared to the pain of those he is supporting. He gets to choose. They don’t.

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  • Hi Dennis,
    Your second bullet is underappreciated by most consultants. Building trust requires additional intimacy that just won't come from "sticking to business." Whether it is sharing experiences, vulnerabilities, or passions, you have to give something away to get reciprocation back from the client.

    Charles Green has some good thoughts on this topic at his Trusted Matters blog (http://trustedadvisor.com/trustmatters/).

    Best, Paul
  • Dennis,
    Kind words and a generous donation.
    thank you.

    Just giving is one of the best examples of the positive benefits of the internet. Without it, how would I have got sponsors from all around the world, several of whom have never met me?
    Thomas
  • Paul / Dennis

    Wholly agree. It's why business must also be ethical: people want to know where you stand. You can't do that if you don't know.

    Richard Murphy
  • I agree that justgiving is a good facility, but they have a pretty hard-headed business model, which is not unusual for charity-related institutions these days. Last time I looked they were taking about 5% of every transaction. The fact that people don't care because the tax element boosts the donation by more than this margin does not alter the fact that it's an arrangement most website operators would kill for....
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