FedEx, UPS or DHL – which succeeds?

The other week I wrote a tale about DHLs almost comic ineptitude. The other day Zoli declares UPS to be pretty poor. A couple of days back I give a (sort of) muted thumbs up for FedEx. What I should’ve said is that FedEx is the only delivery company I’ve used that consistently do what they say, when they say.

I have a feeling that it is because FedEx has a long history of figuring out which technology bets make the most sense. Year in, year out, they innovate like crazy. The others?

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