Comments on: Intuit demands Mint's numbers…what?

By: Krupo

Krupo — Sat, 28 Mar 2009 19:22:13 +0000

Seeing Brian's comment reminded me of the fact that seemingly every ERP has the most ridiculously complicated interface imaginable. I was just explaining SAP to someone last night and amused myself by realizing how many times I had to add, "no, it's a little more complicated than that."

By: Brian Crapo

Brian Crapo — Sat, 28 Mar 2009 19:08:07 +0000

This isn't surprising at all. Intuit, Microsoft, and the like all missed this one big time. Mint realized that EVERYONE wants two things: 1. to keep track of their money, especially these days, and 2. they want it to be easy. Mint does both. No one else does. Plus, Mint is so easy to use and beautiful. Who wouldn't want to use it? Your can set it up, forget about it, and it still works perfectly. Every other solution requires work and time. I'm not surprised at their fast growth; I'm surprised they're not growing 10x as fast. They will. Word gets around. Everyone I've told about it raves about it. I have never even heard of someone referring people to Quicken or Microsoft Money. No reason. Mint? Well, the numbers speak for themselves.

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Mon, 23 Feb 2009 07:53:06 +0000

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By: Chelsea

Chelsea — Sun, 22 Feb 2009 00:27:35 +0000

Hi there, Chelsea from Quicken again.

@Ian, Thanks for your suggestion related to how we handled the request.

@JJ, 2+2 is 4. I'm human, not a robot I should have linked back to our response though instead of doing the copy and paste. Another good suggestion.

By: JJ

JJ — Sat, 21 Feb 2009 23:37:51 +0000

Hi Chelsea, the friendly Quicken cut-and-paste-robot, what's 2+2?

By: ian sweeney

ian sweeney — Sat, 21 Feb 2009 18:49:27 +0000

Chelsea,

as my Dad says "you won't get it if you dont ask for it" so in that sense there is no harm in asking! (although i would probably pick up the phone rather than have the lawyers write the letter)

Sunir,

happy belated Canadian Family day and congrats on the growing user #s. It seems every time i blink you've added another 100k users. And I agree with your post wholeheartedly (i made a very similar post a while back myself – http://www.anoowa.com/blog/?p=18)

@dahowlett – i'm late to your party here but am enjoying your ascerbic,witty and insightful tweets!

Ian Sweeney
@billFLO_ian

By: Jan Dillaha

Jan Dillaha — Fri, 20 Feb 2009 23:06:45 +0000

I would direct those folks at Intuit that wonder what is going on to call their customer service number and test the system. Or call me.

Their customer service is worse than awful. I support their products because my clients want it.

I hope that this Quicken Online users fare better than my client who tried QB online.

By: Chelsea

Chelsea — Fri, 20 Feb 2009 21:57:08 +0000

Chelsea from Quicken here…

We’d like to apologize to Mint.com if our letter came across as anything but a simple request to understand how they count their users. Businesses do this all the time and we appreciate their reply.

We are so pleased with the rapid growth of Quicken Online, we were just curious about how we’re doing. And now that we have a common yardstick by which to measure, we know we’re doing great based on an apples-to-apples comparison. Quicken Online now has more than 650,000 users and has been adding on average approximately 45,000 new users a week since Jan. 2009.

So now you know…customers are choosing Quicken Online more than ever before.

Thanks,
Chelsea, Quicken Online

By: Sunir Shah

Sunir Shah — Fri, 20 Feb 2009 20:18:52 +0000

Well, at FreshBooks, as good Canadians, we try to be friendly with Intuit, so they can just call us if they want to pick our brains.

However, I don't think anyone should be surprised by good numbers in small business/financial SaaS right now. I think the numbers for the industry are showing a lot of lift for everyone.

I felt compelled to blog about this since everyone seems to be throwing numbers around, and I thought it was interesting to celebrate and consider our combined successes:
http://www.freshbooks.com/blog/2009/02/20/small-b…

– Sunir, FreshBooks

By: Dennis Howlett

Dennis Howlett — Fri, 20 Feb 2009 20:12:45 +0000

I wasn't bothered about the numbers per se, I was concerned that Intuit felt it could get away with trying it on in this way. As to standards – well – I've seen variety in the methodology and frequently see arguments about what constitutes 'a customer.'