http://www.accmanpro.com/2009/03/19/saas-downside-wrong-question/ Thu, 09 Feb 2012 10:01:51 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.accmanpro.com/2009/03/19/saas-downside-wrong-question/comment-page-1/#comment-6020 SaaS applications down-side « The Manticore blog Fri, 20 Mar 2009 06:13:12 +0000 http://www.accmanpro.com/?p=4357#comment-6020 [...] Dennis Howlett has made some valuable comments following from this blog - what he considers the the wrong question, and pointing out a real problem. Possibly related posts: (automatically generated)SaaS - for [...] [...] Dennis Howlett has made some valuable comments following from this blog – what he considers the the wrong question, and pointing out a real problem. Possibly related posts: (automatically generated)SaaS – for [...]

]]> http://www.accmanpro.com/2009/03/19/saas-downside-wrong-question/comment-page-1/#comment-6019 David Turner Thu, 19 Mar 2009 07:16:01 +0000 http://www.accmanpro.com/?p=4357#comment-6019 You're taking the customer's viepoint though, Dennis - quite rightly. Clearly the author you quoted represents the type of 'bad old' suppliers that fear change and would rather rely on locking in clients than providing software and services that create continually satisfied clustomers... which isn't exclusive to SaaS providers, it's just too many 'on premise' suppliers use lock in as a reason not to provide outstanding service and support. You're taking the customer's viepoint though, Dennis – quite rightly. Clearly the author you quoted represents the type of 'bad old' suppliers that fear change and would rather rely on locking in clients than providing software and services that create continually satisfied clustomers… which isn't exclusive to SaaS providers, it's just too many 'on premise' suppliers use lock in as a reason not to provide outstanding service and support.

]]> http://www.accmanpro.com/2009/03/19/saas-downside-wrong-question/comment-page-1/#comment-6018 Saas downside: the real problem | AccMan Thu, 19 Mar 2009 04:48:27 +0000 http://www.accmanpro.com/?p=4357#comment-6018 [...] my last post I gently ribbed a colleague suggesting he’d asked the wrong question about saas. This is the real problem. Despite all [...] [...] my last post I gently ribbed a colleague suggesting he’d asked the wrong question about saas. This is the real problem. Despite all [...]

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