http://www.accmanpro.com/2009/06/30/never-fear-transparency/ never knowingly under opinionated Tue, 16 Mar 2010 18:42:56 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://www.accmanpro.com/2009/06/30/never-fear-transparency/comment-page-1/#comment-396400 Kelvin Hartnall Wed, 01 Jul 2009 05:24:06 +0000 http://www.accmanpro.com/?p=5034#comment-396400 Great post - I completely agree. For a Saas company like Xero, one intangible asset that isn't recognised on their balance sheet is trust. I think the way they handled this outage with full and immediate transparency has enhanced my trust in Xero rather than diminished it. Great post – I completely agree. For a Saas company like Xero, one intangible asset that isn’t recognised on their balance sheet is trust. I think the way they handled this outage with full and immediate transparency has enhanced my trust in Xero rather than diminished it.

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