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NetSuite customers and other fun stuff

by Dennis Howlett on September 28, 2009

In the past I’ve been pretty hard on NetSuite, especially around implementations. How things have changed. Last week I met with the company, several of its customers and other analysts when it put on a two hour show for prospects. These events are inevitably scripted but customers seemed genuine in their satisfaction for what the company offers. Outside of the event, Peter Bauer, CEO of mimecast said to me: “We run our business on NetSuite, we couldn’t do without it.”

The 4 minute video shows highlights from the event so you can get a flavour of what customers are now saying, how NetSuite is offering an alternative to SAP and how you can now get NetSuite on the iPhone.

For a more detailed customer story – check this video and for a more in depth conversation with Zach Nelson, the company’s CEO, check this one.

For those interested in knowing how I pulled the video together:

  • It was shot on a Canon XL2 using a Rode NTG2 mic
  • There was no special video lighting or sound set up for the event
  • For the individual segments of messrs Nelson and Bauer, I used a Paglight to illuminate the shot
  • The video was edited in Final Cut Express and rendered as HD
  • The final file was 500MB !
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Tagged as: iphone, netsuite, SAP, Zach Nelson

  • Its really a good video which i never seen before.Thanks for share this.
  • Very interesting. Who are the companies interviewed - I detected a South African accent?
  • OtherSideOfThePond
    Nice vid!

    As a NetSuite escapist, I'd be delighted to learn that the company has seen the error of its ways and is now making a service that works properly (the vision has always been great), and no longer sees its customers as ripe for the picking every time a new feature is released or renewal negotiations come around.

    Curious to know how long mimecast has truly been "running its business" on NS. Long enough to have completed non-US annual returns and VAT statements? Long enough to have got over the first flush of NS love that everyone encounters? Long enough to have had a renewal? Interesting to see that it appears to have an 'NS Administrator' -- very wise move, but this has to ramp up the cost. Interesting that its website does not appear to be built on NS. There also has to be a suspicion that mimecast's CEO is also at an early flush of iPhone App love, after which a more balanced view comes to most people (impressive, but flawed) -- can you really sing convincing praises for NS' App from first play (I can remember NS trumpeting that it ran on the iPhone browser, and was first to do so, so why a need for an App at all; yes a cheap shot, I know?) .

    SAP customers: before you go further, Google 'bait and switch', and make a list of SAP's strong points.

    This recent news report below is more reminiscent of the NS we ran away from...'NetSuite, Merchant in EBay-related Legal Row' (http://www.pcworld.com/businesscenter/article/1...), though there may be mitigating factors.

    Dennis -- I can't believe this is true, but your posts recently have sounded like advertorials for SAP. Grud forbid you're now a NetSuite shill...hopefully, you're on the (good) money and I need to give NS another chance, but it's going to take an awful lot of hard evidence that this one's changed its spots. SAP I know little about as a solution/platform.

    NS PR: yes I have a deep dislike and distrust of NS, and I don't give a monkey's if you denigrate me as unfit for human consumption due to my wild eyes and manic grin. Game on predators!
  • Are you kidding me? I went on my own dime at almost zero notice but then it's the 1st time they'd invited me to an NS event after a year plus of being banned from talking to them.

    Yes - I am a fan of ByDesign and yes, I've told NS that it's a pretty darned complete offering and yes, I have go to market concerns for BYD and yes there are lingering doubts about NS sales play versus deliverables but hey...I give credit where it's due and rip 'em a new 'un when it isn't. Same as always.

    If customers tell me they're happy then why should I doubt that?

    mimecast says it has been on NS since 2007.
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