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Hugh and me: marketing for everyone

by Dennis Howlett on January 10, 2010

BS

Let’s face it. Accountants are shockingly poor marketers. We’re terrible at raising the flag and hate selling our value even less. As one who has been moderately successful at what I do yet never reached my potential I know this to be true. Whenever I get asked to pitch I wilt. Even in large deals. Is the same true for you?  I guess there is a piece of us that writes off our value as something we’d secretly call ‘public service.’ We need get over that.

Enter Hugh McLeod. Hugh and I have known each other since my earliest days at doing the blog thing. We’ve crossed angry swords more times than I’d like to think. Yet I count Hugh as one of my closest and trusted friends. Why? Hugh is a marketer par excellence but without any BS veneer. He lives in Texas, I live in Spain. We might meet in the real world once a year. If we’re lucky. The rest of the time we meet digitally. Hugh tells it as it is. He’s also eminently fair. Example…

Earlier today I called him up. I have a problem between his business and mine. Despite the fact he has many, many customers he just wanted to get the issue solved. His words to me: “I don’t want you pissed off.” How often will you say/hear that or be prepared to acknowledge the same? That despite Hugh has many contacts and a business that makes him a millionaire. It might sound crude but it is a fundamental part of doing business. Back to marketing.

In an earlier Twitter conversation, Hugh offered these epithets:

  1. @dahowlett All pundits are desperate. Why? Because their job is basically, to prolong the status quo. Courtiers, basically.
  2. @dahowlett “Aren’t all pundits desperate?” Yes. Because they assume that the SYSTEM they bought into FOREVER is INFALLIBLE. #whores

Much of what Hugh has to say cannot be regarded as ‘work safe’ but then if I have to ask your permission to say something that reflects the world’s reality then how long might that take? Your choice.

Disclosure: from time to time Hugh seeks my opinion. He doesn’t always listen to what I say. Wise man. I buy his art.

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  • Apart from tax advice very few firms that understand value and know less about how to market and sell it. The problem is time recording and thinking effort should be rewarded.
  • StuartJones
    Dennis, I understand the cartoon and like Richard and his wife thoroughly enjoyed it but after that you’ve lost me!
    Are you saying that we should ignore (all) those offering marketing advice?
    I presume pubic isn’t a typo – if so, I’m sorry, but I don’t understand why this should define my value write-offs.
    Is Hugh’s attitude (i.e. I’ll help you despite apparently not needing/having to) an example of the type of marketing we should be doing? Apparently not because you end with “Back to marketing”
    Are you saying we should all be braver (both personally and in business)? “if I have to ask your permission to say something that reflects the world’s reality then how long might that take?”
    On a positive note once I’ve understood the contents fully I shall post a comment about “selling value”.
  • StuartJones
    Selling value in the profession is even harder for two reasons:
    1. The profession is already saying it is doing so much for clients, even if in fact it isn't (see below), that business owners don't believe you! and
    2. You lose heart because of the gloss sold by other firms. What do I say?

    Examples of website statements (from four different firms)versus actual performance, based on a collection of my latest clients (website statement first):

    A)“A high quality, fast, reliable service”
    Books given to accountant in September but still waiting for accounts in December.
    B)“We can provide you with a complete bookkeeping service”
    Partner drawings analysed as wages
    C)“Taking care of tax obligations”
    £6000 weekly wage bill treated as money withdrawn from company by directors
    D)"For any kind of financial report accuracy is the keyword"
    Failing to claim motor expenses in accounts in most beneficial way for client
  • Typo - yes. Apologies - sometimes I write what is going on in my head without too much thought to structure. I guess I'm saying we should be more brave. It's a reason why I've bought some of his cube grenades for my office. One says 'create or die.' It was the prime reason I used one of his latest cartoons as an illustration.
  • StuartJones
    Really? Pubic contribution made my mind boggle!
  • Richard_Murphy
    Stuart

    I'm not going to speak for Dennis

    But I think he's saying we understate the value we can supply and are willing to instead pump out what he calls BS

    This is the boilerplate nonsense you'll see all over 99% of all accountant's web sites

    Value is in the difference we make, not the uniformity we can create

    I share Dennis' belief that we undersell

    I still think I do

    Although some say my BS pitch is pretty good!

    Richard
  • That's interesting. Last week I was on a sales call. I hate them. I'm lousy at it. I want to think the value of what I can offer should be self evident but then the reason peeps ask for expertise is cuz they don't necessarily get it themselves. As to value? That's always a tough one.
  • StuartJones
    Strangely, my next comment (after Dennis' reply) will be to do with "the boilerplate nonsense you'll see all over 99% of all accountant's web sites""
  • Richard_Murphy
    I hope it isn't a case of "fools seldom differ"!
  • I showed the cartoon to my wife as she left for work just now

    It was the perfect preparation for her day

    She went to work smiling

    Thanks Dennis

    Thanks Hugh

    Richard
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