Getting the cloud message across

by admin on February 10, 2010

in Cloud Computing/SaaS

This from a panel assembled by AccountingWeb:

Is “the Cloud” relevant to accountants and their clients?
No. When we set out to find accountants to attend our accounting event at the Business Cloud Summit, nearly two-thirds of the accountants we approached said it wasn’t part of their thinking.  We got a similar reaction when we tested the phrase on sole practitioners at an ICAEW conference. Here’s what our panel participants had to say on this subject:

  • “They just want software to do the job. What the majority of clients want to know is how much tax do they have to pay and when. Have you filed the corporation tax return? They’re only interested in having something that works.”
  • “I don’t have any clients at the moment that talk to me about Cloud Computing. They’d like to be able to see the data, but they don’t talk about Cloud.”

The problem with this argument is that it is reactive. It doesn’t recognize the professional as someone who should be leading clients. Perhaps that’s at the heart of the problem AccountingWeb commenters keep espousing? In an earlier conversation I said this to a confused commenter:

When I make the case, I rarely start from the accountant’s position, which is the Sage default. Instead I argue that cloud services are commoditizing the profession’s Pacioli-esque thinking. It is forgivable to think that a system that has lived since the 15th century is not going away. What is going away are the complexities that attach to systems built with Pacioli in mind. Today we are seeing a shift to systems that better reflect the needs of non-technical users while still giving the professional a firm basis upon which to do their job. That’s a direct threat to incumbency and a commodification of past structures and practices for both vendors and professionals. It is this dual aspect of cloud computing that makes it the future.

So when companies claim ease of use (as an example) it is not only true but serving to shift power away from incumbents and professionals alike.

When I close out that argument with professionals I say they should see this as an opportunity. Rather than try make the comparisons [with on-premise apps] you demand (which are untenable), consider the value add that cloud brings alongside its disruptive influence.

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I think a big part of the frustrations in communicating "cloud" to the accounting community is that they actually are some of the heaviest users of technology within organizations! When it's audit time and the public guys show up, they too are beholden to it.Yet, try and talk to them about technology and you get.... crickets.Obviously, part of the problem is that everyday seems like there's a new "best tech" to keep up with so I can appreciate the reticence to jump on every bandwagon that passes by. I think the first step though is to get the accounting set to embrace their own reliance on tech. And I think the way to do that is to get beyond just the application layer with systems visualizations.

I think a big part of the frustrations in communicating "cloud" to the accounting community is that they actually are some of the heaviest users of technology within organizations! When it's audit time and the public guys show up, they too are beholden to it.Yet, try and talk to them about technology and you get.... crickets.Obviously, part of the problem is that everyday seems like there's a new "best tech" to keep up with so I can appreciate the reticence to jump on every bandwagon that passes by. I think the first step though is to get the accounting set to embrace their own reliance on tech. And I think the way to do that is to get beyond just the application layer with systems visualizations.

I think a big part of the frustrations in communicating "cloud" to the accounting community is that they actually are some of the heaviest users of technology within organizations! When it's audit time and the public guys show up, they too are beholden to it.

Yet, try and talk to them about technology and you get.... crickets.

Obviously, part of the problem is that everyday seems like there's a new "best tech" to keep up with so I can appreciate the reticence to jump on every bandwagon that passes by.

I think the first step though is to get the accounting set to embrace their own reliance on tech. And I think the way to do that is to get beyond just the application layer with systems visualizations.

I agree that what I've said does not reflect our strapline, will change shortly. Cloud as I said is for many people not relevant. Only IT people like to talk about SaaS and Cloud Computing. For us its a non issue, we are there, its our delivery model from day 1. We constantly try to understand the accountants situation and try to explain in accountants language what is beneficial for them. Which is still a big challenge. Every time I talk to accountants they agree that in the area of interacting with their clients there is much to win...

OK - but what's the difference between that and your strapline which says: "Start with online accounting from Twinfield?" But seriously, I suspect that 'cloud' is such a non-meaningful expression that it should be no surprise when professionals go 'Duh?'

The cloud is indeed not relevant for an accountancy firm and its customers. The cloud is just an IT term, an enabler to do things in a different way. The cloud doesnt change the way accountants are processing administrations, but it CAN change the way they collaborate with their clients. Today there is still tons of paperwork and inefficient communication via mail, telephone and even by post in between the accountant and its clients. To accountants we do not talk about the cloud, about saas, but we do talk about online collaboration and the way the interact with their customers. Lots of befenits to gain for them in taht space...

The cloud is indeed not relevant for an accountancy firm and its customers. The cloud is just an IT term, an enabler to do things in a different way. The cloud doesnt change the way accountants are processing administrations, but it CAN change the way they collaborate with their clients. Today there is still tons of paperwork and inefficient communication via mail, telephone and even by post in between the accountant and its clients. To accountants we do not talk about the cloud, about saas, but we do talk about online collaboration and the way the interact with their customers. Lots of befenits to gain for them in taht space...

OK - but what's the difference between that and your strapline which says: "Start with online accounting from Twinfield?" But seriously, I suspect that 'cloud' is such a non-meaningful expression that it should be no surprise when professionals go 'Duh?'

I agree that what I've said does not reflect our strapline, will change shortly. Cloud as I said is for many people not relevant. Only IT people like to talk about SaaS and Cloud Computing. For us its a non issue, we are there, its our delivery model from day 1. We constantly try to understand the accountants situation and try to explain in accountants language what is beneficial for them. Which is still a big challenge. Every time I talk to accountants they agree that in the area of interacting with their clients there is much to win...

The cloud is indeed not relevant for an accountancy firm and its customers. The cloud is just an IT term, an enabler to do things in a different way. The cloud doesnt change the way accountants are processing administrations, but it CAN change the way they collaborate with their clients. Today there is still tons of paperwork and inefficient communication via mail, telephone and even by post in between the accountant and its clients. To accountants we do not talk about the cloud, about saas, but we do talk about online collaboration and the way the interact with their customers. Lots of befenits to gain for them in taht space...

OK - but what's the difference between that and your strapline which says: "Start with online accounting from Twinfield?" But seriously, I suspect that 'cloud' is such a non-meaningful expression that it should be no surprise when professionals go 'Duh?'

I agree that what I've said does not reflect our strapline, will change shortly. Cloud as I said is for many people not relevant. Only IT people like to talk about SaaS and Cloud Computing. For us its a non issue, we are there, its our delivery model from day 1. We constantly try to understand the accountants situation and try to explain in accountants language what is beneficial for them. Which is still a big challenge. Every time I talk to accountants they agree that in the area of interacting with their clients there is much to win...

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