This week I’m in Las Vegas – yeah, I know, someone has to do it – visiting a user conference run by a company most people who read AccMan will never have heard of. The conference is TUCON and the company is TIBCO.
By way of positioning, TIBCO provides the technology ‘plumbing’ that powers some of the largest businesses on the planet including NASDAQ, FedEx, Vodafone, much of Wall Street, the banking world, telco utilities and so on. It provides the tech that allowed slot machine gaming house Harrahs to become one of the largest casino operators in the world. TIBCO recently won a $21 million deal with the US government. The tech helps government understand and prevent cyber threats.
TIBCO is a company for which I have long held a soft spot in part because what they do ‘just works’ and because they were the first company to define and build technology that has shaped what it means to run a real time business. That’s a word you hear a lot in cloud pitches but it is TIBCO’s pioneering work and design ideas that make possible much of what we see today.
Yesterday, I got to meet with Chris Robinson, CIO of KPMG Asia Pacific. We talked about KPMGs implementation of TIBCO tibbr. You can think of tibbr as an industrial strength Twitter, Facebook, Chatter, Yammer on world class steroids where what you use to run your business is integrated into the activity stream of those participating in social communication channels.
I wanted to know why KPMG would invest in what many people see as technology toys. In the above video, Chris talks about the many needs KPMG has identified as it adjusts to the 21st century.
Among other things, he says that the payback in terms of improved talent retention and the ability to actively connect KPMG alumni back to the mothership provides more than enough ROI to justify the spend. And that’s just the start. In their case, KPMG is using its rollout as a pilot that demonstrates value to the larger global practice. Oh yes, and for the naysayers out there – it is being used as a secure communication connection between KPMG and its clients.
It was a pleasure to speak with Chris who demonstrates a practical understanding of both the opportunities and challenges inherent in applying social tools to the modern professional services businesses.
Bonus link – if you want to understand what this might mean in the context of the on-demand, real time world then you might enjoy the edited highlights I pulled together from the keynote given by TIBCOs CEO, Vivek Ranadivé.