Oh dear. Sage has managed to do it again. Another cock up only this time in Ireland.
Back story: Sage pulled a stunt (in its words not mine) to launch Sage in the cloud Cloud in Ireland:
Ireland’s leading business management software company, Sage Ireland, launches Sage in the Cloud with a stunt on South King St, Dublin 2 at 11am [9th Feb]. The launch will bring the concept of the cloud to life through a quirky and innovative device, which will create floating cloud shapes using a foam printer – a first for Ireland!…
…Sage identified the potential of cloud from an early stage. And recently, it launched Sage One Accounts, a light and agile cloud based system for start-ups, small and micro business. Sage One Payroll followed and is the only cloud based payroll solution developed in Ireland.
I won’t point out the irony of the above statements but heh ho. Fast forward to today. From Denis Breen:
Checking out Sage’s new online products. 40 minutes on phone to sage trying to find someone who knows they even exist.
Success: Errrrr that’s supported by the UK we think. We’ll get them to give you a call. Jaaaaaaaysuuuuuuus
Mr Breen is self proclaimed as: “Ireland’s leading Xero Accounting Partner.” I’m sure he has far better things to do than test out Sage in the Cloud as a stunt.
As I pointed out earlier, I fully expect (and am starting to see) professional firms take up more than one cloud based solution. But if the service is less than exemplary then it won’t be me that kills the service. It will be the potential users out there ranting on Twitter, in their blogs, comments made on LinkedIn and goodness knows where else that will do the job for everyone else. Sage doesn’t seem to understand this and once again it comes back to the problem they’ve had all along – a lack of cloud DNA.
OK – hands up: how many times has Sage tried to launch a credible cloud service? I’ve lost count but I’m sure someone in the peanut gallery knows.
Bonus points: Cooking Sage