Sage US is retiring Billing Boss in favour of promoting SageOne. The announcement, made by email today says:
We would like to thank you for your support of Sage Billing Boss, our free online invoicing solution. Due to the need to focus on newer online technologies, Sage has decided to retire Sage Billing Boss effective December 14, 2012.
Although we will be retiring Sage Billing Boss, Sage has introduced an exciting new online business management solution, Sage One, which includes online invoicing capabilities and much more. With Sage One, businesses can manage their money and invoices, track projects and tasks, send and receive messages and create reports in one central web-based application.
While Sage Billing Boss was a North American initiative, Sage One is a global initiative. Sage One is built with the latest technology and has been adopted, developed, and shared among a number of Sage offices around the world. You can try Sage One for FREE for 30 days.
It’s always sad to see a solution get chopped and was to be expected given Sage’s recent announcements. The problem is that Sage is not offering customers a way to get hold of their data other than getting some of it into SageOne. Per the FAQ (PDF):
Q: Will Sage help me switch customer data to Sage One?
A: Yes, the Sage One Customer Support team (1-866-835-9301) will assist you with exporting contacts from Sage Billing Boss and importing them into Sage One.
That is shockingly bad practice. What about all those Billing Boss users that might only need a Freshbooks or Blinksale? What about the data that Billing Boss created?
Yet another example of how Sage doesn’t ‘get it’ when it comes to cloud solutions.