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RightNow’s CSA – a game changer?

March 9, 2010

RightNow’s CSA announcement from last week could be a game changer for SaaS and on-premise providers alike. The above video sets out my thinking behind last week’s Customer Service Agreement (CSA) announcement by the company. At the time, I wrote a short analysis over at ZDNet. The above video is a presentation put into the [...]

 
icon for podpress  RightNow - CSA: Play Now | Play in Popup | Download (33)
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Define your success by understanding what clients REALLY want

March 9, 2010

Rick Telberg’s CPA Trendlines has a survey that should get any professional thinking. Entitled: How Do Business Owners Define Success? It draws inspiration from a recent business owners’ survey. Rick says:
Accountants often define success in terms of revenue, net income, or maybe client service. But the Enterprise Council on Small Business surprisingly found that “satisfaction” [...]

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Struggling with understanding the cloud?

March 9, 2010

Do you struggle to understand cloud computing? You’re not alone.
So much has been written about what The Cloud is…or is not, that discussing the topic seems like picking at a festering wound. Occasionally something comes along that does a terrific job at puncturing the vendors’ earnest desire to score definitional points. This post from Alsbridge [...]

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The new dork

March 8, 2010

The new generation of entrepreneurs have much to teach us ‘older’ types about the business of doing business in the 21st century. This is a superb example which, as Mike McDerment, CEO of Freshbooks said:
Marketing done right
…to which I’d add – inventive as well.
If we take this as a proxy for the way the next [...]

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The New Polymath

March 7, 2010

The New Polymath, Vinnie Mirchandani’s first book, is due for release sometime around June. The book is a journey through some of the most amazing innovations in the world today. Regular readers will know that Vinnie and I are good friends separated by around 4,600 miles of (mostly) Atlantic Ocean. Stat freaks will know I’ve referenced [...]

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Pearl sticks its claws into IRIS

March 4, 2010

Pearl has developed an integration to IRIS. It had to happen and it is an important landmark. I’ve long felt that the battleground among SaaS accounting providers will be fought on two fronts: directly with customers, which is already happening, and by the extent to which the providers can either give the professional what they [...]

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Alan Lewis: the best accountants website – ever

March 4, 2010

How often do you see an accountant’s website that doesn’t look like an accountant’s website? I’m willing to bet that almost never occurs. How often have you heard me bitching about crappy professional websites? Plenty.
The one you see above represents a small Australian practice, Alan Lewis Accountants. You can see from this snapshot the firm [...]

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If in doubt, jump off the social media bandwagon

March 3, 2010

It’s all to easy to jump on a bandwagon without really understanding what’s going on. Most bandwagons are about trying to sell you something. They masquerade as exercises in claimed thought leadership when often they’re a half baked solution looking for a problem. Bandwagons have a habit of taking on a life of their own [...]

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I hate advertising but

March 3, 2010

If you’re anything like me then you hate advertising, channel hop or make tea when they come on the TV. But…I could readily listen to Sean Boyle. Whether it’s because he has a highly developed and humorous line in Irish patter or because he’s just speaking some home truths doesn’t matter. The things he’s saying [...]

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