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Lessons from ClearBooks failure

September 1, 2010 Cloud Computing/SaaS
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Earlier today I learned that ClearBooks had ‘unexpected downtime.’ Whenever you see that phrase you should substitute: ‘total cock up.’ To its credit, ClearBooks tried to communicate the issue on GetSatisfaction but in doing so exposed fundamental weaknesses of which buyers should be aware. From the GS trail: We are currently experiencing a problem with [...]

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And we're back…almost

May 1, 2010 General

After what seems an age, AccMan is finally back in production – well almost. A series of issues with my previous ISP left me needing to make a change. The previous ISP had served me very well. The back up service was pretty good (8/10) but they were fiddling around with security settings that were [...]

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The SaaS accounting questions you need to ask

October 1, 2009 Cloud Computing/SaaS

In my Fired! It had to happen post, Alastair commented: So what’s a decent SAAS offering, and how do you evaluate the stuff you can’t see, like security, availability, speed, respect for your data? There are lots of differences, which your client won’t have the first clue about. And that’s not to say non-SAAS offerings [...]

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