Duane Jackson

Software Satisfaction Awards 2010: dead cat bounce or a kludge?

October 8, 2010 General
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Awards ceremonies or rather very-expensive-dinners-and-booze-ups-with-star-turn-plus-some-gongs-thrown-in events are weird affairs. Vendors pony up to a media outfit in the vain hope they’ll walk away with a gong. Why do they do it? One answer might be that software vendor types don’t get out very often. At least that’s what one vendor quipped. Well, if that’s the [...]

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e-conomic breaks through 25,000 customer mark

September 29, 2010 Cloud Computing/SaaS
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e-conomic has announced it has broken through the 25,000 customer mark with an ambitious target of reaching 12 countries in 2012 and 100,000 customers by end 2013. Earlier it said it had added 1,139 customers in August. This is a quiet time of the year so it was something of a surprise but then I [...]

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Lessons from ClearBooks failure

September 1, 2010 Cloud Computing/SaaS
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Earlier today I learned that ClearBooks had ‘unexpected downtime.’ Whenever you see that phrase you should substitute: ‘total cock up.’ To its credit, ClearBooks tried to communicate the issue on GetSatisfaction but in doing so exposed fundamental weaknesses of which buyers should be aware. From the GS trail: We are currently experiencing a problem with [...]

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Kashflow tinkers with the user interface: an exclusive peek

August 31, 2010 Cloud Computing/SaaS
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I’ve known for some time that Kashflow is refactoring its user interface. Both Duane Jackson, CEO Kashflow and I agree that in its current iteration it is out of date and by making changes, he hopes this will encourage more people to come on board. User interfaces are always the subject of much angst among [...]

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Kashflow cuts Barclaycard deal: where was Sage?

July 29, 2010 Innovation

TechCrunch Europe is reporting a deal between KashFlow and Barclaycard that sees Barclays developing a pilot e-billing scheme for its customers. According to TCE: As for KashFlow itself, the email makes mention that the company usually charges £15.99 + VAT a month for its service but that Barclaycard is “waiving” the charge for pilot merchants. [...]

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Change the world or go home

July 24, 2010 Innovation

Mark Lee recently launched a scathing attack on generic emails sent out by professionals. Why am I not surprised? I’ve been saying much the same about template driven websites. Firms feel they must have something but rarely go to the trouble of making their efforts unique or interesting. Here’s one crappy example. Here’s one that’s [...]

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A KashFlow update

July 5, 2010 Cloud Computing/SaaS

Last Monday I visited KashFlow‘s offices in central London to film an interview with CEO Duane Jasckson. Duane was both generous with his time and prepared to be frank about what the company is doing, where it is heading and the kinds of thing it has in store. Off camera, he showed me the practitioners’ [...]

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Kashflow and Absolute Accounting hook up

June 8, 2010 Cloud Computing/SaaS

Kashflow and Absolute Accounting have partnered in a move that sees Absolute integrate Kashflow data into its accounts preparation package. This is a first step towards iXBRL filing and provides a semi-automated way for Kashflow data to be pulled into a third party system. “It’s really a couple of clicks to produce accounts,” said Duane [...]

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Sage's astonishing claims about the SaaS market

May 6, 2010 Cloud Computing/SaaS

[display_podcast] During Sage’s earnings call, Paul Walker, CEO Sage made some astonishing claims about the saas market as the platform from which he explained Sage’s strategy. In my commentary on the recorded remarks I said: …it demonstrates a horrific lack of market understanding. The previous day at ZDNet I said: I have long held the [...]

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