August 30, 2010
Cloud Computing/SaaS
Ross Mayfield, co-founder SocialText pointed me to a case study of Hayes Knight, an ST customer that in my view ‘gets’ the connections between socializing tools and CRM as applied to professional services firms. Progress at last. I’ve only been saying that firms need to grasp this way of working for the last five years. [...]
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October 1, 2008
General
Last evening, Ross Mayfield, co-founder of SocialText hosted a conference call with a group of my colleagues. I’ve given my opinion about one element of the service, Social Signals, a kind of enterprise communications tool similar to Twitter over at ZDNet. Here is a 60 second video that explain the new platform. In this post [...]
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